Refund & Return Policy
Thank you for shopping at Mera Furniture Your One Stop Interior shop. We value your business and want to ensure your satisfaction with our products.
1. Refund Policy
1.1 Eligibility for Refund
We offer a 30 days return policy from the date of delivery for a full refund. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
1.2 Non-Refundable Items
Certain items are non-refundable, including:
- Customized or personalized products
- Gift cards
- Downloadable software or digital products
1.3 Refund Process
To initiate a refund, please contact our customer support at [email protected]. Provide your order number and details of the item(s) you wish to return. Our customer support team will guide you through the process.
1.4 Refund Timeframe
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5 business days, and a credit will automatically be applied to your original method of payment.
2. Return Policy
2.1 Eligibility for Return
If you wish to return an item for reasons other than a defect or damage, you may do so within 14 days of delivery. The item must be unused, in its original packaging, and in the same condition as received.
2.2 Return Process
To initiate a return, please contact our customer support at [email protected]. Provide your order number and details of the item(s) you wish to return. Our customer support team will guide you through the process.
2.3 Return Shipping
Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
2.4 Return Timeframe
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, the return will be processed within 5 business days.
3. Contact Information
If you have any questions or concerns about our refund and return policy, please contact us at [email protected]
